FAQs
Where are you located? Can I come visit?
Absolutely - we’d love to see you! We’re located in McKinnon and open Thursday to Sunday… bookings and walk-ins are welcome! Check our contact page for our full opening hours and details.
Can I make a booking?
You sure can! Bookings are welcome for groups of 2–8 - perfect for cake dates, catch-ups, or just because. We also take bookings for our High Tea and Devonshire Tea, if you're feeling a little fancy.
You can make a reservation by calling the bakery on 03 7006 0469 or by filling out an enquiry.
How do I book a high tea?
Booking a High Tea is easy. Just give us a call at the bakery on 03 7006 0469, or get in touch through our [enquiries form] and we’ll take care of everything.
Quick heads-up: High Tea bookings close on Sundays for the following week, so make sure to book early to secure your spot! We also require a 50% deposit to secure all high tea bookings.
Got a special occasion—like a bridal shower, baby shower, or birthday? We’d love to help make it unforgettable. Just send us an email with your ideal date and approximate guest count, and we’ll get back to you with all the sweet details.
Are you dog friendly?
Yes, we are! You and your furry friend can enjoy our backyard seating, which you can access via the laneway behind the bakery. Just a quick note—our backyard opening is weather dependent, so please give us a call ahead to make sure we can accommodate you.
We also have limited footpath seating available year round.
I want to book a private event? What should I do?
That’s great—we love hosting events and special occasions! The first step is to send us an [email] with your preferred date, an approximate number of guests, and a little about the occasion you’re celebrating. We’ll get back to you shortly with all the details.
For even more info, check out our [events page]—it’s packed with everything you need to know about private bookings.
How do I order a cake?
You can browse all our cake designs in our [online shop]. Just pick your favourite design, customise your colours and embellishments, select your date, and you’re all set!
If you have any questions about cake orders or the process, don’t hesitate to get in touch—we’re always here to help.
When should I order my cake?
Cake orders open 3 months in advance and close every Sunday for the following week, but we can book out earlier—so the sooner, the better! We always recommend ordering as early as possible to make sure you don’t miss out on your preferred date.
I just ordered a cake, what now?
Once your order’s complete we will send you a confirmation email… Take a moment to double-check all the details to make sure everything’s correct.
If something doesn’t look right—or you don’t see an email at all—please get in touch with us ASAP so we can sort it out.
After that? You can sit back, relax, and leave the magic to us. Your cake is officially in the works!
Do you cater for dietary requirements and food allergies?
Unfortunately, at this time we’re unable to cater specifically for food allergies and dietary requirements. We do offer some gluten-free cake options on our website, but due to the small size of our kitchen, we can’t guarantee there won’t be contact with other allergens.
If you have any concerns, please get in touch and we’ll do our best to help.
Do you make custom cakes?
We don’t offer fully custom cakes at the moment, but we do have a beautiful range of styles and designs in our online shop that you can make your own!
You’re able to choose your colours, flavours, and embellishments to suit your celebration. If you have any questions about one of the designs, feel free to reach out via [email]—we’re always happy to help!
The date I want is unavailable
Oh no! That means we’re all booked up for cake orders on your date. We only take cake orders for Fridays, Saturdays, and Sundays, and spots can fill up quick—so booking early is definitely the way to go.
(Cakes can be collected early and stored in the fridge so if you have any questions about ordering for a day or two before your event please get in touch and we can talk through your options.)
If you’re hoping for a last-minute cake miracle, give us a ring at 03 7006 0469—sometimes we have a few spare cakes looking for a good home on the day!
Do you offer delivery?
We don’t do delivery just yet, but we’re happy to chat about alternative pickup options and times that might work for you if you can’t collect on the day of your event.
What size cake do I need for my event?
That’s a really great question… we have a whole section about cake portions and sizes on our [cakes & catering] page!
When can I collect my order?
Cake pickups are available on Fridays, Saturdays, and Sundays between 9am and 12pm.
If you need to chat about an alternative pickup time, please get in touch BEFORE placing your order so we can discuss other options.
How should I transport and store my cake?
Always carry your cake by holding the box from underneath, not the sides of the box. The best place to transport it is on the floor of your car, either in the passenger seat footwell or the boot. Please don’t place your cake on the car seat—it likes to stay steady!
During the warmer months, we recommend running your air conditioner to keep things cool and comfy for your cake.
Once home, store your cake in the fridge until about 1–2 hours before serving. Leftovers can be kept refrigerated for 2–3 days.
And don’t worry—each cake comes with a handy tips card packed with all the info you need to safely store and transport your delicious creation!
What if I need to cancel my order?
All orders placed through our website are final, and changes to orders will be subject to availability. That said, we understand that life happens, so we’ll do our very best to accommodate any changes.
You can read our full refund policy [here].
How much are your cakes? And why are cakes SO expensive?
Our everyday cakes start at $55.00, and our celebration cakes start at $120.00…You can find a more detailed outline of our pricing on our [cakes & catering] page
Cakes are expensive (we know!) At The Avenue our cakes are made with high-quality ingredients, are handcrafted from scratch, and require a great deal of time, skill, and attention to detail. Each cake is a labor of love, designed to taste amazing and look beautiful.
Do you cater for parties and events?
We sure can! The best thing to do is get in touch with us [here]—just let us know your event date, number of guests, and any details about what sort of sweet treats you’re after.. We’ll be in touch shortly with some sweet options…
My question isn’t answered here…
No worries! Just give us a call at the bakery or fill out our [enquiries form], and we’ll be happy to help.
